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What Makes A Great Manager?
Supervision tips and free resources.  Answers to supervision and management situations.


Winning cover letters and resumes lead to winning interviews - Try the recommended resources below:

Federal Job Resume writing services with a 100% guarantee.

Emergency Medical Services
EMT and Dispatch

Guides with reader recommendations are in bold.



Interview Tips, Strategies and Sample Questions from job-interview.net

  1. Communications Dispatcher
  2. Firefighter
  • Complete Interview Guide
    Learn how to answer questions so that no matter what an interviewer asks you, you'll be calm, cool, and confident with 3 practice interviews.


The most often requested study guides are listed below.  If you don't see the guide that you're looking for, enter the title of the job in the search box below.


Need help for a specific subject such as word problems and math?  Click here for guides and free help for the most difficult test areas.

Assessment Center

  1. A Preparation Guide for the Assessment Center Method, Tina Louise Rowe, 2013 - RECOMMENDED

  2. How to Be Successful on "Oral" Assessment Exercises for Police Promotion, Donald Shroeder, 2005

  3. The Police Assessment Center: Important Keys for Success: What You Need to Know and May Not Have Been Told, Barry Malkin, 2009

Emergency Dispatch

  1. 911 Operator (Career Examination Series), Jack Rudman, 2005 

  2. Master the Emergency Dispatcher/911 Operator Exam, (3rd Ed.), Arco, 2009

  3. Public Safety Dispatcher l (Career Examination Series), Jack Rudman, 2013 

  4. Telecommunicator I and II (Exam Prep), Ben Hirst, 2008

Emergency Medical Technician/Paramedic

  1. Emergency Medical Responder: First Responder in Action, Barbara Aehlert, 2010

  2. Ambulance Medical Technician Supervisor, Jack Rudman, 2011

  3. Barron's Paramedic Exam with CD, Mark Marchetta, 2008 

  4. CliffsNotes EMT-Basic Exam Cram Plan (Cliffsnotes Cram Plan), Cliffs, 2011

  5. Drug Guide for Paramedics (2nd Ed), Richard Cherry, 2006

  6. Emergency & Critical Care Pocket Guide, 2013

  7. EMS Field Guide ALS Version, Paul LeSage, 2011

  8. EMT Emergency Medical Technician Quick Study Academic, BarCharts, 2012

  9. EMT Flashcard Book, Jeffrey Lindsey, 2013

  10. EMT Crash Course Book + Online Preparation, Christopher Coughlin, 2013

  11. Paramedic Med-Math Made Easy, Diane Pettway, 2008

  12. PHTLS Prehospital Trauma Life Support (Phtls: Basic & Advanced Prehospital Trauma Life Support), NAEMT, 2014 

  13. SUCCESS! For The Paramedic (Complete Review), 4th ed., Richard Cherry, 2007 - RECOMMENDED


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